Mandy at Paperless Post

1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

I can think of 0 reason why removing the ability to sort by requester would be beneficial for your users. You can see based on the comments here that this is a terrible product decision. 

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• Mandy at Paperless Post
• Created April 28, 2022 17:21
• 9 votes

1. Agent guide
2. Additional ticket channels
3. Adding a third-party to a conference call

These instructions do not work. When I try this, it simply puts the original caller on hold without including the third party 

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• Mandy at Paperless Post
• Created April 11, 2022 22:39
• 0 votes

1. Community
2. Feedback - Platform: Apps & Integrations
3. Out of Office app - official feature request thread

Since the app update to V2 in 2019 we have experienced almost daily issues with tickets remaining in agent Views when the agents are set to Unavailable. This bug has caused many frustrating experie...

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• Mandy at Paperless Post
• Created May 05, 2021 19:08
• 0 votes

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Out of Office app

Since the app update to V2 in 2019 we have experienced almost daily issues with tickets remaining in agent Views when the agents are set to Unavailable. This bug has caused many frustrating experie...

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• Mandy at Paperless Post
• Created May 05, 2021 17:39
• 2 votes