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Fredrik Tuvlind

Joined May 13, 2021

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Last activity Oct 16, 2021

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Latest activity by Fredrik Tuvlind

Fredrik Tuvlind commented,

CommentUsing legacy AI agent functionality

Hi. 
We've been having problems with customers getting stuck at the end step and not being able to exit the transfer to agent "flow". Is there any way to have a callback to start over from the top again? This currently holds us back from enabling the transfer to agent step as it renders the rest of the answer bot/flow builder unusable until an agent deletes the ticket.

View comment · Posted Aug 12, 2021 · Fredrik Tuvlind

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Fredrik Tuvlind commented,

CommentZendesk messaging

Hi. We're having some problems with the talk to agent flow. It seems like as soon as the person presses the transfer to agent part they are locked into that flow. No matter what they do the "ticket/messaging" keeps getting reopened thus causing the customer to be stuck in a loop where they can't use the flow builder that we have set up. The only workaround that I found was deleting the conversation from the agent side. Is there any other way to do this properly?

View comment · Posted Aug 12, 2021 · Fredrik Tuvlind

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