Ellie Simpson

Hey Zendesk,

Are there updates on this?

We never, ever, ever use the Dashboard. And we don't want agents to use it as they have very specific Views set up for them.

 

We'd very much like the ability to customise the dashboard, and also to remove it completely from agents' Zendesk.

It's very irritating that the first "view" they see is of the dashboard (which we do not want them to see at all), not of their own views. We have to constantly ask agents to ignore the dashboard and go straight to their view. it's an unnecessary extra step and confusion.

Please allow us to edit who can view the dashboard. That would be so much more helpful :)