James Ryan

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

I agree @Matthew Foval. It's absolutely ridiculous how long Zendesk has dragged their feet on this. 360 comments, almost 340 votes and 7+ years later.... and nothing.

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• James Ryan
• Created September 22, 2017 19:05
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Jonathan March if that is the case, why is this feature not labeled "Planned"?

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• James Ryan
• Created September 22, 2017 17:04
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Based on my interactions with Zendesk support regarding this issue, I suspect that Zendesk is refusing to implement this feature because they feel that anyone who should be CC'ed on a ticket should...

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• James Ryan
• Created September 22, 2017 16:55
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Has this really not been fixed yet??? Zendesk, STOP with adding useless features and add this one now! This is a basic feature that almost all customers of Zendesk would want to use.

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• James Ryan
• Created August 10, 2017 20:14
• 1 vote