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Sean O'Hara
Joined May 13, 2021
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Last activity Oct 27, 2021
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Latest activity by Sean O'Hara
Sean O'Hara commented,
Community comment Feedback - Ticketing system (Support)
+1
As our agents or managers change accounts/roles, removing/adding them from CC is critical.
Our zendesk is now unwieldy and not working for us
View comment · Posted Jan 20, 2014 · Sean O'Hara
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Sean O'Hara commented,
Community comment Feedback - Ticketing system (Support)
Yeah this is pretty critical as enterprise level customers want to be have their team auto-cc'd so that they can be alerted when new requests are filed by any member.
View comment · Posted Dec 02, 2013 · Sean O'Hara
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