Sean O'Hara

1. Community
2. Feedback - Ticketing System (Support)
3. Add 'Remove cc' trigger/automation action

+1   As our agents or managers change accounts/roles, removing/adding them from CC is critical.   Our zendesk is now unwieldy and not working for us

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• Sean O'Hara
• Created January 20, 2014 22:12
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Yeah this is pretty critical as enterprise level customers want to be have their team auto-cc'd so that they can be alerted when new requests are filed by any member.

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• Sean O'Hara
• Created December 02, 2013 16:31
• 0 votes