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Bill Fanning

Joined May 13, 2021

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Last activity May 31, 2022

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ACTIVITY OVERVIEW

Latest activity by Bill Fanning

Bill Fanning commented,

CommentUsing email in Sell

I added the Unsubscribe link to a Sequence.  That was what I was testing with my email account.  But I am unable to locate the Opt Out field when I look at the Contact list.

View comment · Posted May 31, 2022 · Bill Fanning

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Bill Fanning created a post,

Post Q&A - Sales CRM (Sell)
I was testing the new way for clients to unsubscribe from emails within Zendesk Sell.  I used my account and now I would like to undo this action.  Please let me know what steps I need to take for this to happen. 

Posted May 10, 2022 · Bill Fanning

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Bill Fanning commented,

CommentUsing email in Sell

View comment · Posted Apr 25, 2022 · Bill Fanning

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Bill Fanning commented,

CommentUsing email in Sell

I was testing this feature and now would like to take the unsubscribe status from a user.  Is there a way to delete the "unsubscribed" status from a user in Sell?

View comment · Posted Apr 25, 2022 · Bill Fanning

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Bill Fanning commented,

CommentUsing email in Sell

Is there a way to generate a report that shows email views and clicks?

View comment · Posted Apr 01, 2021 · Bill Fanning

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Bill Fanning commented,

CommentUsing the knowledge base in Help Center

Hello.

We have set up five categories of articles:

We would like for Students, when they click on Student Experience, not to see articles in the other categories even when they use the search bar.  

For example, If a student clicks on the Student Experience button and does a search:

They will get non-student related articles.

For example, none of the Articles in the search results below pertain to Students:

 

Is there a way to prohibit that from happening?  Maybe a message that says your search results returns no Articles in Student Experience.

View comment · Posted Feb 12, 2021 · Bill Fanning

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