Recent searches
No recent searches

Chris Malarky
Joined May 13, 2021
·
Last activity Feb 10, 2022
Following
0
Followers
0
Total activity
7
Vote
1
Subscriptions
0
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Chris Malarky
Chris Malarky commented,
Hi @..., I already created a post last week: https://support.zendesk.com/hc/en-us/community/posts/4404884867226-Creating-managing-and-using-organizations
View comment · Posted Aug 03, 2021 · Chris Malarky
0
Followers
2
Votes
0
Comments
Chris Malarky commented,
Great, thanks Heather, and the same to you!
View comment · Posted Jul 30, 2021 · Chris Malarky
0
Followers
0
Votes
0
Comments
Chris Malarky commented,
Hi @...,
The second option there, "Can view tickets from user's org", allows that specific user to view any ticket in the Org, but not add any comments.
If you do it at the Org level, once you have said that all Org users can view all tickets, you also get the option to allow them to add comments too.
This means that you have three options:
- Some users can view all
- All users can view all
- All users can view and update all
What we're looking for is the ability to allow some users to view and update all, and at the same time allow all users to view (basically giving more privileges to a small amount of users).
I've gone and tested again, just to be sure, and if you set an individual user to "Can view tickets from user's org", they definitely cannot add comments.
View comment · Posted Jul 30, 2021 · Chris Malarky
0
Followers
1
Vote
0
Comments
Chris Malarky created a post,
Sorry if this is a dupe, but didn't show up in a search...
As discussed in https://support.zendesk.com/hc/en-us/articles/203661976 the ability to only allow "Add Comments" at the Org level and not per-user feels backwards.
The usual request we get is that a select few admins at our customers want to be able to edit all tickets, and they are happy to have all users view all tickets, but never the other way around.
Posted Jul 28, 2021 · Chris Malarky
16
Followers
18
Votes
10
Comments
Chris Malarky commented,
I realise that this has been mentioned a few times, but the ability to only allow "Add Comments" at the Org level and not per-user still feels backwards.
The usual request we get is that a select few admins at our customers want to be able to edit all tickets, and they are happy to have all users view all tickets, but never the other way around.
Please consider this a feature request, thank you.
View comment · Posted Jul 28, 2021 · Chris Malarky
0
Followers
5
Votes
0
Comments
Chris Malarky commented,
Hi @..., I can tell you that the CC Blacklist bug we found when we made the switch has been fixed.
I'm still not sure I would make the switch again, given the choice - we still seem to end up with agents in the CC list, even when they are already following (I *think* that happens when customers re-add their account reps on CC as they think they are missing - not sure there's much we can do about that though).
View comment · Posted Mar 15, 2021 · Chris Malarky
0
Followers
0
Votes
0
Comments