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Technical Support

Joined May 13, 2021

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Last activity Oct 16, 2021

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Latest activity by Technical Support

Technical Support commented,

CommentSalesforce integration

Right - which is problematic. It means you cannot see ticket comments from within the Case page. You have to jump to Account scroll to the Zendesk Ticket View, find the ticket in the list then click on it to see the comments.

It's a lot of steps - not easily navigated quickly.

View comment · Posted Apr 28, 2021 · Technical Support

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Technical Support commented,

CommentSalesforce integration

If Zendesk_Ticket_View were able to be placed on a Lightning Record Page for Case opening to the detail of the Zendesk Ticket based on the related Case.Zendesk_Support_Ticket_ID__c, then it would be a good substitute for the lack of Zendesk Comment synchronization.

If I put a Zendesk_Ticket_View on the Case Lightning Record Page, no Zendesk Tickets are shown in the list. My assumption is that it was only designed to go on the Account Lighting Record Page.

View comment · Posted Apr 28, 2021 · Technical Support

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