Dan Heintzelman
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Last activity
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Activity overview
Latest activity by Dan Heintzelman-
Dan Heintzelman created a post,
Save Filters : Or allow us to Open in new tab
I'm using the new team page to find all of the users who I want to "demote" from agent to "Light agent" Once I run my filter, and click on a new user, I'm not brought to a new page, my current page...
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Dan Heintzelman created a post,
Tip: How to Create a Clickable Zendesk Link on a Salesforce Case
Not sure if this is any use to anyone but I created a formula field in Salesforce that concatenates my Zendesk Domain with the ticketID that get's synced in, so that if I want to pull up Zendesk di...
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Dan Heintzelman commented,
Not sure if this is any use to anyone, especially you, Nate, but I created a formula filed in Salesforce that concatenates my Zendesk Domain with the ticketID that get's synced in, so that if I wan...