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Mandy Major

Joined May 13, 2021

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Last activity Sep 30, 2022

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Latest activity by Mandy Major

Mandy Major commented,

CommentSalesforce integration

Has something changed within this sync?  We have found a couple instances of tickets syncing to the incorrect SFDC org.  Upon investigation, it appears the integration is not respecting capitalization in Account ID matching

  1. "Account 1" = 001A0000014HHFG in SFDC & Titled "Account 1" in Zendesk
  2. "Account 2" = 001A0000014HHFg in SFDC & Titled "Account 2" in Zendesk
  3. Account 1 tickets in Zendesk are being synced to Account 2 in SFDC

I've been able to fix the records manually in SFDC, but when the Zendesk ticket gets updated, it reverts back to the wrong SFDC account.

View comment · Posted May 23, 2022 · Mandy Major

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Mandy Major commented,

Community comment Feedback - Reporting and analytics (Explore)

Is there any update to this feature?  I clicked the "auto-arrange" button and have about 3 hours of work waiting for me if I were to publish these changes :( Hoping Zendesk can delete from backend or something

View comment · Posted May 03, 2021 · Mandy Major

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