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Mandy Major
Joined May 13, 2021
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Last activity Sep 30, 2022
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Latest activity by Mandy Major
Mandy Major commented,
Has something changed within this sync? We have found a couple instances of tickets syncing to the incorrect SFDC org. Upon investigation, it appears the integration is not respecting capitalization in Account ID matching
- "Account 1" = 001A0000014HHFG in SFDC & Titled "Account 1" in Zendesk
- "Account 2" = 001A0000014HHFg in SFDC & Titled "Account 2" in Zendesk
- Account 1 tickets in Zendesk are being synced to Account 2 in SFDC
I've been able to fix the records manually in SFDC, but when the Zendesk ticket gets updated, it reverts back to the wrong SFDC account.
View comment · Posted May 23, 2022 · Mandy Major
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Mandy Major commented,
Is there any update to this feature? I clicked the "auto-arrange" button and have about 3 hours of work waiting for me if I were to publish these changes :( Hoping Zendesk can delete from backend or something
View comment · Posted May 03, 2021 · Mandy Major
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