Kelsey Hales

1. Zendesk updates
2. Announcements
3. Announcing a faster way to add users and organizations

Thanks so much Rob! 

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• Kelsey Hales
• Created August 18, 2022 20:16
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing a faster way to add users and organizations

Hey these screenshots are super hard to read. Can we get a clickable version with a higher res?

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• Kelsey Hales
• Created August 17, 2022 20:39
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk Support has gone downhill

Completely agree with Josh. The fact I have to go to a computer, sign into Zendesk, and open the widget is not a great experience. The fact that I can't reply to the messages I get after hours beca...

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• Kelsey Hales
• Created January 27, 2022 16:54
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk Support has gone downhill

I completely agree. 19 out of 20 tickets I put in the agent who responds to my ticket has to wait for a 'specialist' to respond. Basically, it feels like I'm talking to a T1 agent who in turn has t...

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• Kelsey Hales
• Created January 25, 2022 06:56
• 4 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Custom prechat field

+1 for customizing the pre-chat form, this is the only chat product I've seen that doesn't allow a pre-chat form. being able to collect data from the customer before the chat reduces handle time co...

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• Kelsey Hales
• Created April 17, 2020 15:14
• 1 vote