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Paul Phan
Joined May 13, 2021
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Last activity Oct 16, 2021
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Latest activity by Paul Phan
Paul Phan commented,
Hey Jean-Charles, thanks for your reply! I noticed that Content Cues allows you to see how many views a certain article gets. Is there any way to see how many views all articles get? That way, I'll be able to add labels based on high views for more frequent verification.
Thanks again!
View comment · Posted Apr 14, 2021 · Paul Phan
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Paul Phan commented,
Hello! I'm in charge of regular maintenance for my team's articles. We do bi-annual checks on articles with high views, zero views, and ones with multiple downvotes (we get our data through Power BI). Is there any way to automate this process through the verification rules on Zendesk? We recently got Guide Enterprise, so I'm still working my way around things haha. Thank you so much!
View comment · Posted Apr 06, 2021 · Paul Phan
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