Poirot Julien
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Total activity38
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Last activity
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Activity overview
Latest activity by Poirot Julien-
Poirot Julien commented,
Is this normal behavior that will last forever?
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Poirot Julien commented,
We are trying to update a Relationship field on our users profiles via the API but it doesn't seem to work. Is it a known limitation ?
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Poirot Julien commented,
Same need here: tickets created from stories' reactions containing only 😍 or 🔥are a waste of time for agents, CSAT is sent when solved and customers don't understand why. We also had to turn off th...
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Poirot Julien commented,
Hello @... Can you confirm that we can keep our Whatsapp integration if we use Support Professional and Chat Professional ?
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Poirot Julien commented,
Hello Can I use WA on my Talk number that has been provided by Zendesk ?
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Poirot Julien commented,
You must use an API call. client.invoke or client.set both deal with the agent interface data - assignee, requester, fields values, etc but to update a ticket you must do like this : client.get('ti...
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Poirot Julien commented,
I have the same problem as Sam with SSO / JWT. Only the ticket_form_id is kept in the redirect_to field. Remi the return_to value is encoded by Zendesk itself but in your demo, the return_to seems...
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Poirot Julien commented,
Is there a way to handle status codes, like 4xx or 5xx responses ?
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Poirot Julien commented,
Product Catalog is included in Growth plan according to this page
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Poirot Julien commented,
This page mentions up to 2 pipelines on Team plan and 10 on Growth. Can you update this article ?