Julien MCC

1. Support
2. ...
3. Extending Zendesk Support
4. Creating webhooks in Admin Center

Is there a way to handle status codes, like 4xx or 5xx responses ?

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• Julien MCC
• Created June 13, 2022 19:17
• 0 votes

1. Sell
2. ...
3. Working with deals
4. Using the Product Catalog to define products and services in Sell

Product Catalog is included in Growth plan according to this page

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• Julien MCC
• Created May 12, 2022 09:52
• 0 votes

1. Sell
2. ...
3. Working with deals
4. Working with multiple sales pipelines

This page mentions up to 2 pipelines on Team plan and 10 on Growth. Can you update this article ?

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• Julien MCC
• Created May 12, 2022 09:44
• 0 votes

1. Community
2. Zendesk APIs
3. End-users signing in using our company login credentials

Hi Erica Girges We are already using SSO / JWT with our website and it works as intended but our customers must click on the login link in help center. If they are already connected in our website,...

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• Julien MCC
• Created January 28, 2022 08:29
• 0 votes

1. Community
2. Zendesk on Suite best practices
3. Zendesk's Help Center theme customization, part 1: How we use Zendesk features

Hi Erik Thank you for this great article. I would like to know if it is possible to execute server side code using Curlybars. Basically I want to pre-fill a field of the new-request form with infor...

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• Julien MCC
• Created May 19, 2021 14:36
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Add custom text to "Submit a request" form on Zendesk Guide

Hi Sebastien You should be able to to this by editing the new_request_page.hbs file in your theme. See Editing your Help Center theme then Edit Code.Just add the required text in html before or aft...

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• Julien MCC
• Created May 19, 2021 14:00
• 0 votes

1. Admin Center
2. ...
3. Setting up single sign-on
4. Enabling JWT (JSON Web Token) single sign-on

Hi I'm trying to do the same thing that Raghav requested 2 posts above: once authenticated, redirect to Zendesk with the JWT payload and then back to the application. So I'm redirecting to abc.zend...

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• Julien MCC
• Created May 12, 2021 15:32
• 0 votes

1. Talk
2. ...
3. Reporting for Talk
4. Analyzing call activity with the Talk dashboard

Hello. When will there be a historization of these data to be able to consult them in Explore?

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• Julien MCC
• Created April 21, 2021 18:33
• 3 votes