Steve Thompson

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

This is exactly what I am looking for.  We have an enterprise customer that one of the upper management would like to be CC'd on Critical tickets.  I cannot do this without this feature.  It should...

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• Steve Thompson
• Created June 22, 2017 15:33
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

+1 Definitely a necessary feature for supporting large corporations as well as being able to sort by a field in My Activities.

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• Steve Thompson
• Created May 05, 2016 16:06
• 1 vote