Bernie Thompson
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Total activity8
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Last activity
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Activity overview
Latest activity by Bernie Thompson-
Bernie Thompson commented,
We tried for a few years to get Zendesk's attention about the importance of tickets for customer contacts that come in on a public-facing support site (like Zendesk Communities). We've since moved ...
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Bernie Thompson commented,
Tell me about if/how you use content moderation feature now? We use http://getsatisfaction.com/ currently, because we need to be able to treat a public customer question as a request for our cust...
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Bernie Thompson commented,
@Gary - How do you know there is a new community post, so that you can manually create a ticket? Or is there a way to just automatically have a ticket created? Thanks!
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Bernie Thompson commented,
@Zendesk support: Update? I'm afraid since this is a community post, and since Zendesk community posts don't have any ticket functionality, that you've lost track of this extremely important issue ...
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Bernie Thompson commented,
Tell me about if/how you use content moderation feature now? We use http://getsatisfaction.com/ currently, because we need to be able to treat a public customer question as a request for our cust...