Erin Shevlin

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Allow custom fields in Backlog Dataset

The backlog dataset would be extremely beneficial if it could be filtered on specific fields. For example, if the backlog is growing it would be helpful to filter (or add a row/column) by the On Ho...

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• Erin Shevlin
• Created July 08, 2021 23:10
• 1 vote

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Average number of tickets per organization

This report is giving an inaccurate organization count. I added a filter for Ticket Organization Status and selected Active only. That did reduce the count slightly but it's still higher than it sh...

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• Erin Shevlin
• Created September 27, 2022 23:10
• 0 votes

1. Support
2. ...
3. Ticket automation and collaboration
4. Customizing default email notifications for CCs and followers

I don't have these triggers configured to email "requester and ccs" yet it still emails the cc. Is there another setting that is allowing them to still receive these notifications?

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• Erin Shevlin
• Created September 20, 2022 21:48
• 0 votes