Recent searches


No recent searches

Bruce Whittaker's Avatar

Bruce Whittaker

Joined May 13, 2021

·

Last activity Oct 30, 2024

Following

0

Followers

0

Total activity

7

Vote

1

Subscriptions

3

ACTIVITY OVERVIEW

Latest activity by Bruce Whittaker

Bruce Whittaker commented,

CommentTicket automation and collaboration

Question regarding CCs and Users.

We have a closed system, where all of our users are registered. If a registered user sends us an email with a CC to a person who is not registered, does the CC automatically become a user in our zendesk?

We disabled CC's to prevent this from happening, in our current application. If this is still the way cc's are handled then we won't be able to migrate to the new application.

View comment · Posted Sep 25, 2023 · Bruce Whittaker

0

Followers

0

Votes

0

Comments


Bruce Whittaker commented,

Community comment Feedback - Ticketing system (Support)

I should say we have not been switched yet, it isn't really up to me. My understanding is that it is a bit of a rolling deployment, it just hasn't reached me yet.

View comment · Posted Aug 30, 2022 · Bruce Whittaker

0

Followers

2

Votes

0

Comments


Bruce Whittaker commented,

Community comment Feedback - Ticketing system (Support)

I have to agree with the consensus here. We have not switched to Agent workspace at this point, and this would be a big roadblock for us. 

I don't even need to have the ability to sort.... just change back to have the latest comment at the top. It is more important to have better workflow for my team than for me to review older tickets on occasion.  

 

View comment · Posted Aug 30, 2022 · Bruce Whittaker

0

Followers

2

Votes

0

Comments