Delta Controls

1. Agent guide
2. Ticket automation and collaboration
3. Understanding CCs and followers

Question regarding CCs and Users. We have a closed system, where all of our users are registered. If a registered user sends us an email with a CC to a person who is not registered, does the CC aut...

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• Delta Controls
• Created September 25, 2023 16:06
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

I should say we have not been switched yet, it isn't really up to me. My understanding is that it is a bit of a rolling deployment, it just hasn't reached me yet.

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• Delta Controls
• Created August 30, 2022 20:20
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

I have to agree with the consensus here. We have not switched to Agent workspace at this point, and this would be a big roadblock for us.  I don't even need to have the ability to sort.... just cha...

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• Delta Controls
• Created August 30, 2022 19:12
• 2 votes