Claudia Lowman

Please consider adding In-line replies to Zendesk for Facebook.  It allows us to respond directly to the user without creating another comment.  It's the best way to insure that customers are getting a response to their FB post which is good for community management, especially since comments we are responding to are support-related and it's crucial they get a response.  I'm told that other forms of feedback may not get through depending on their individual settings.