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Janaya Cassidy

Joined May 13, 2021

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Last activity Oct 16, 2021

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Latest activity by Janaya Cassidy

Janaya Cassidy commented,

CommentPerforming calculations

Thank-you Giuseppe,  when I have a moment I'll give this a try :) 

 

View comment · Posted Aug 03, 2021 · Janaya Cassidy

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Janaya Cassidy commented,

CommentPerforming calculations

Apologies Giuseppe,

I think I've left an important detail out, I can go to date range calculated metric on Support: Ticket updates [default] dataset, but I can't seem to choose a ticket based on the pending status, only for tickets solved and tickets created and the requester would like to have a tickets pending calculated metric as well. Can you advise if this is possible?

 

Thank-you!

View comment · Posted Jul 28, 2021 · Janaya Cassidy

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Janaya Cassidy commented,

CommentPerforming calculations

I was in the Ticket Updates dataset earlier and it didn't allow for the use of the Date Range Calculated Metric - is that expected?

View comment · Posted Jul 23, 2021 · Janaya Cassidy

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Janaya Cassidy commented,

CommentHow to customize the theme of the help center

Good Afternoon!

I'm wondering if anyone could help me with the correct code to change the 'Description' field title to a preferred alternative title e.g. Additional Information/Reason. This would allow us to customize the field and remove a similarly named field on a couple of the forms and avoid duplication. 

Thank-you!

 

View comment · Posted May 19, 2021 · Janaya Cassidy

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Janaya Cassidy commented,

CommentGeneral questions about live chat

Just thought I'd flag this article is out of date for the line;

  • Can be used as the hour set for calculating time-based metrics in Insights.

All reports will be based in Explore now :-)

View comment · Posted Feb 05, 2021 · Janaya Cassidy

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