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Janaya Cassidy
Joined May 13, 2021
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Last activity Oct 16, 2021
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Latest activity by Janaya Cassidy
Janaya Cassidy commented,
Thank-you Giuseppe, when I have a moment I'll give this a try :)
View comment · Posted Aug 03, 2021 · Janaya Cassidy
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Janaya Cassidy commented,
Apologies Giuseppe,
I think I've left an important detail out, I can go to date range calculated metric on Support: Ticket updates [default] dataset, but I can't seem to choose a ticket based on the pending status, only for tickets solved and tickets created and the requester would like to have a tickets pending calculated metric as well. Can you advise if this is possible?
Thank-you!
View comment · Posted Jul 28, 2021 · Janaya Cassidy
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Janaya Cassidy commented,
I was in the Ticket Updates dataset earlier and it didn't allow for the use of the Date Range Calculated Metric - is that expected?
View comment · Posted Jul 23, 2021 · Janaya Cassidy
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Janaya Cassidy commented,
Good Afternoon!
I'm wondering if anyone could help me with the correct code to change the 'Description' field title to a preferred alternative title e.g. Additional Information/Reason. This would allow us to customize the field and remove a similarly named field on a couple of the forms and avoid duplication.
Thank-you!
View comment · Posted May 19, 2021 · Janaya Cassidy
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Janaya Cassidy commented,
Just thought I'd flag this article is out of date for the line;
- Can be used as the hour set for calculating time-based metrics in Insights.
All reports will be based in Explore now :-)
View comment · Posted Feb 05, 2021 · Janaya Cassidy
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