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Bryan Hilton

Joined May 13, 2021

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Last activity Feb 25, 2022

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ACTIVITY OVERVIEW

Latest activity by Bryan Hilton

Bryan Hilton commented,

CommentSetting up and managing community

Where do you see who is following Posts in Gather Community Forums?  Also, are these followers noted by user, agent, admin?

View comment · Posted Feb 25, 2022 · Bryan Hilton

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Bryan Hilton commented,

CommentSetting Guide roles and permissions

Hello,

It says you can add up to 50 additional individual users to a user segment.  What if you add a tag to a Customer's (user's)  contact information and use the same Tag in the Users and organizations matching ALL of these tag field?  How many users can you tag?

Also, for this particular user segment, I selected Signed-in users(Admins, Agents, End Users) since most of our users will not be admins or agents to our Zendesk account.  Please let me know if this is the correct option/reasoning.

Thank you so much.

View comment · Posted Feb 09, 2022 · Bryan Hilton

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Bryan Hilton commented,

Community comment Q&A - Help center and community
Hello Anne,
 
Thank you so much for this great information.  I already performed the steps you indicated in your email.  
 
The issue is that I cannot seem to locate the posts/comments in our community forums that are marked 'Pending' so that I can approve or reject them.  I performed the additional steps below to see if I would be able to make this happen.
 
Then, I created a 'user segment'  titled, 'Hide and Approve or Reject Moderators' which seemed to save just fine.  However, I have now tried to create a 'Moderator' group.  When I attempt to select the 'user segment' titled,  'Hide and Approve or Reject Moderators'; in the 'Add moderators'
'Choose the user segment for this moderator group.'; it does not exist when I use the pulldown arrow.
 
I have included a screen shot of the completed user segment, user segment edit window, and the Moderate edit window below.
 
Any help you could give me here would be great.
 
Segments:

Edit User Segment
    Left Side
   Edit User Segment
 Right Side
 
Create Moderation Group
 
Thank you so much for your help.

View comment · Posted Feb 02, 2022 · Bryan Hilton

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Bryan Hilton commented,

Community comment Q&A - Help center and community

Has this changed? Does Gather now have the ability to create private groups?  We support other institutions and would like to use this group to communicate exclusively with admins of the institutions.  Thank you.

View comment · Posted Jan 31, 2022 · Bryan Hilton

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Bryan Hilton created a post,

Post Q&A - Help center and community

We would like to require that all posts from our users obtain our approval before being posted.  Is there a global setting that requires all end users (non-admin) users post be approved by our admin before being posted?

Posted Jan 31, 2022 · Bryan Hilton

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Bryan Hilton commented,

CommentSetting up and managing community

Hello Maggie,

Thank you so much for sending the link to the article, "Guide Help".  Yes, our help center is already enabled.  We would simply like to train our support staff and allow them to practice in "Gather Professional" before activating it which would make it available to all of our users if I am not mistaken.

Any additional help on how to accomplish this would be great.

View comment · Posted Jul 23, 2021 · Bryan Hilton

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Bryan Hilton commented,

CommentSetting up and managing community

Hello Maggie,

Thank you so much for getting back to me.  We had originally received a quote from our Zendesk Account Executive to add Gather Professional to our list of Zendesk Products.

However, after my employer processed the purchase order, the AE reached out via email and wrote, "My Operations team has notified me that "Guide Lite" must be a part of the service order when purchasing Gather Professional".  We added "Guide Lite" along with "Gather Professional".

View comment · Posted Jul 23, 2021 · Bryan Hilton

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Bryan Hilton commented,

CommentSetting up and managing community

I would like to be able to create a Gather Forums community and practice in and test it before we take it live to our organization.

We are Subscribed to the following Zendesk products:
Support - Professional
Guide - Light
Gather - Professional
Explore - Legacy

The steps I have taken are as follows:

  1. Click the ZD product menu
  2. Click 'Gather'
  3. Click 'Save' as I did not want modify any settings at this time.

Still, every time I do #1 and #2 it goes to 'Gather' Settings.

Thank you all for the help.



 

View comment · Posted Jul 19, 2021 · Bryan Hilton

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Bryan Hilton commented,

CommentWorking with articles in the knowledge base

Hello Zendesk Support,

 

I would like to learn more about placing alt text in images.  Here are my questions:

  1. Is my process correct?
    a.  Open guide and navigate to the Edit screen in your article
    b.  Click on the image that I want to edit within my article.
    c.  Click the Source Code button.
    d.  Locate the alt text by navigating to the Alt =
    e.  Edit your alt text within the "".
  2. How do I tell which image I am working with if I have multiple images?
  3. After editing the alt text and clicking OK, I click Preview in Help Center.
  4. I hover my mouse over the image but do not see a tag when hovering over the image.
  5. My screen reader does not appear to read the alt text i have created.

****Update**** I was trying to use Narrator from Microsoft which was not reading my Alt Text.  However, I just installed NVDA and it seems to be reading the alt text just fine.  The Source Code Editor is also accepting my edits.

Any help is greatly appreciated in this matter.  Thank you.

I would just like to know how I can tell which image i am working on in the  Source Code Editor if I have many images in an article.

Also, I am thinking image tags may be separate from alt text which why I do not see an image tag when I hover over the image in the Preview in Help Center screen.

View comment · Posted Mar 18, 2021 · Bryan Hilton

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