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Pierre Granger
Joined May 13, 2021
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Last activity Jan 17, 2023
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Latest activity by Pierre Granger
Pierre Granger commented,
Sometimes when there is no new comment you can receive a notification from an old ticket, without any helpful information, like what has been changed on this ticket which justify a new notification ?
An old/new value could be really usefull to now if it's only a minor change (change of priority...) or if there is a good reason to take a look at the ticket (assignee change...).
View comment · Posted Apr 27, 2021 · Pierre Granger
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Pierre Granger commented,
Hello there,
Is there any way to display previous values for some fields ?
Like for example, {{ticket.priority}} vs {{ticket.previousPriority}}, so we can highlight what has actually changed in the last edition ?
Many times we reveice mails but have no idea what have changed on a ticket, so we have to go on ZD to find out.
Thanks a lot for your help !
View comment · Posted Apr 22, 2021 · Pierre Granger
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