Derek Feswick
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Total activity17
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes3
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Activity overview
Latest activity by Derek Feswick-
Derek Feswick commented,
It appears that if a person belongs to our US group and receives a chat, they are not able to transfer it to a member of another group (say, the Canadian Group) - the chat is cut off and the intera...
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Derek Feswick commented,
Appreciate the reply - I did figure it out eventually :) ...created a new group for Chats and now we're able to transfer without ending the conversation. Thanks!
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Derek Feswick commented,
transferring the chat to another agent seems to close the chat for both parties - def not ideal. What's the workaround or solution for this please?
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Derek Feswick commented,
All of the shortcuts we'd previously added don't appear to be available... do we need to recreate them all as Macros? Was handy to simply start typing and have suggested shortcuts pre-populate- has...
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Derek Feswick commented,
We have schedules set up in ZD but still have to manually open and close our phone lines... is there a way to automatically have the 'our office is closed' messaging turned on in IVR according to t...
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Derek Feswick commented,
We've successfully set this up and have sent some test texts - working properly, however the ticket then disappears and is not visible anywhere - not in 'recently updated', 'recently solved', etc. ...