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Jim Cobb
Joined May 13, 2021
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Last activity Oct 16, 2021
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Latest activity by Jim Cobb
Jim Cobb commented,
CommentMeasuring success
How do you do a "Resolution time" SLA? Our SLA require that a ticket be resolved in X amount of business days depending on the importance of the ticket. Urgent must be resolved in 1 business day.
View comment · Posted Apr 23, 2021 · Jim Cobb
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