Avatar

Jim Cobb

  • Total activity
    2
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    0
  • Subscriptions
    1

Activity overview

Latest activity by Jim Cobb
  • Avatar

    Jim Cobb commented,

    1. Support
    2. ...
    3. Measuring success
    4. Defining SLA policies

    How do you do a "Resolution time" SLA? Our SLA require that a ticket be resolved in X amount of business days depending on the importance of the ticket. Urgent must be resolved in 1 business day.

    • View comment
    • Jim Cobb
    • Created
    • 0 votes