Andrea Rochira
-
Total activity19
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes3
-
Subscriptions8
Activity overview
Latest activity by Andrea Rochira-
Andrea Rochira commented,
Hi Adam, Thank you for your feedback! Actually, our Zendesk instance is closed to our internal users and they are all authenticated through our IdP. In your case, any new unregistered (anonymous) u...
-
Andrea Rochira commented,
In our environment, this feature is working great for end-users, but not for agents. If an agent clicks on the link of a pre-filled form, it opens the Zendesk Support dashboard and that's it. If ...
-
Andrea Rochira commented,
I think this would be an amazing addition, particularly for Zendesk instances publicly accessible. If the admins or other specific users could be notified when a new user account gets created (for ...
-
Andrea Rochira commented,
It seems possible to export users in a CSV file; when requested, it is sent to your email address: However, it doesn't seem to include all the users... in my case it's listing only 492 users out o...
-
Andrea Rochira commented,
Great article, although it doesn't show how to hide the same forms from the web widget. Also, I don't get why it provides a jQuery snippet since it's not natively supported in HelpCenter V2. The fe...
-
Andrea Rochira commented,
Hi Greg Katechis, Thanks for pointing me in the right direction, but I'm still a bit confused about the next step. Am I supposed to switch to the new Copenaghen theme (and eventually import custom...
-
Andrea Rochira commented,
Hi there, I downloaded our default theme (Copenaghen), made one single change to the manifest.json file to use API version 2 instead of 1 as explained here (in order to support the templating API ...
-
Andrea Rochira commented,
Hi there, We are in much need of this feature to optimize a work flow, but I'm concerned about what some users commented on this other support article: https://support.zendesk.com/hc/en-us/article...