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Tsuyoshi Yoshizawa's Avatar

Tsuyoshi Yoshizawa

Joined May 13, 2021

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Last activity Sep 27, 2022

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Latest activity by Tsuyoshi Yoshizawa

Tsuyoshi Yoshizawa commented,

CommentWorking with articles in the knowledge base

Gabriel Manlapig Sorry for the reply.

> I also tried this using Ctrl + Alt + number on Chrome and it is working just fine. 

I just checked and it works as expected. I understand regarding the feedback.

Thanks!

 

View comment · Posted Sep 27, 2022 · Tsuyoshi Yoshizawa

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Tsuyoshi Yoshizawa commented,

CommentWorking with articles in the knowledge base

Gabriel Manlapig Thank you for the response.

I tried to enter Ctrl + Alt + number, but it doesn't work on Chrome.

Does Alt means Option key? Mac is using Option instead of Alt, so I recommend Zendesk updates to the key.

In additional, I would like Zendesk to support the Cmd key as the same shortcut key.

My personal feeling is that the Command key is more familiar to Mac users than Option. And it's the same operation as Google Docs, so it's not confusing across services.

View comment · Posted Aug 31, 2022 · Tsuyoshi Yoshizawa

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Tsuyoshi Yoshizawa commented,

CommentWorking with articles in the knowledge base

Are there any shortcut keys assigned to Headings? If I am a Mac user, I would like to use Cmd+Option+number to change to any Headings like in Google Docs.

View comment · Posted Aug 16, 2022 · Tsuyoshi Yoshizawa

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Tsuyoshi Yoshizawa created a post,

Post Feedback - Help Center (Guide)

I may be editing an article for a brand, and I want to manage the articles for that brand. Click on the "Manage articles" link in the global header to go to the Base Brand management page.

I find it annoying that I have to re-select the brand I was on earlier every time. It can be confusing at times.

I would like to see the brand maintained and moved to the article management page.

Posted Oct 14, 2021 · Tsuyoshi Yoshizawa

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