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Dan Vega

Joined May 13, 2021

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Last activity Oct 16, 2021

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ACTIVITY OVERVIEW

Latest activity by Dan Vega

Dan Vega commented,

CommentReporting and analytics for help center

Hi Joel, thanks for taking a look and pointing that out. I have updated my comment to make it clear. Thanks again!

View comment · Posted May 18, 2021 · Dan Vega

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Dan Vega commented,

CommentTicket basics

I made a Minerva interactive step-by-step guide to help you walk through enabling emoji texts replacement in Zendesk. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-enabling-emoji-text-replacement-in-tickets-ua9bptxufrzo.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

View comment · Posted May 17, 2021 · Dan Vega

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Dan Vega commented,

CommentSecurity and user access in Zendesk Support

I made a Minerva interactive step-by-step guide to help you walk through automatically redacting credit card numbers in Zendesk. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-how-to-automatically-redact-credit-card-numbers-woslgsg568p7.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

View comment · Posted May 17, 2021 · Dan Vega

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Dan Vega commented,

CommentUsers, groups, and organizations

I made a Minerva interactive step-by-step guide to help you walk through seeing all your agents in Zendesk. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-how-to-see-all-your-agents-in-one-view-dkxun58kqyu6.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

View comment · Posted May 17, 2021 · Dan Vega

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Dan Vega commented,

CommentZendesk basics

I made a Minerva interactive step-by-step guide to help you walk through changing the brand color in Zendesk. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-how-to-change-the-color-of-your-zendesk-brand-y3i2d6quqjat.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

View comment · Posted May 17, 2021 · Dan Vega

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Dan Vega commented,

CommentZendesk Support app for mobile

I made a Minerva interactive guide to help you walk through enabling the mobile app for Zendesk. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-allow-admins-and-agents-to-use-the-the-mobile-app-b7i8mh2xj0kq.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

View comment · Posted May 17, 2021 · Dan Vega

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Dan Vega commented,

CommentReporting and analytics for help center

I made a Minerva interactive step-by-step guide to help you walk through enabling Google Analytics in Zendesk. This is for those using Universal Analytics Tracking IDs and not the updated Google Analytics 4. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-enabling-google-analytics-in-your-zendesk-help-center-yyevv1psvxbc.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

View comment · Posted May 17, 2021 · Dan Vega

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Dan Vega commented,

CommentTicket management

I made a Minerva recipe to help you walk through setting up a new view. Minerva is a guide that shows you where to click, and what to do next so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-how-to-add-a-view-yurkrhxptqk2.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

View comment · Posted May 06, 2021 · Dan Vega

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