Wilson Morales

1. Community
2. Feedback - Help Center (Guide)
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

The fields that say "created" or "Last activity" there should be specific dates there instead of the generalized 2 weeks or 1 month and so on. Clients that want to look through tickets sometimes wo...

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• Wilson Morales
• Created October 29, 2015 20:05
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Fantastic I have filled out the form and ready and willing to speak to you when you have time.   This is really important to my clients and I.

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• Wilson Morales
• Created July 16, 2015 13:01
• 2 votes

1. Community
2. Feedback - Help Center (Guide)
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Definitely need this. clients have been asking for a custom field that i'd like displayed in a new column and ability to sort by all those tickets. 

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• Wilson Morales
• Created June 19, 2015 16:59
• 4 votes

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

+1 on this.

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• Wilson Morales
• Created May 20, 2015 19:21
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

I would suggest a revisit of being able to re-open closed tickets. If my team is taking 1000 to 1500 tickets a month and I have to review them and have to make changes in tags or even wording on so...

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• Wilson Morales
• Created February 25, 2015 12:52
• 1 vote