Stacy Areas
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Last activity
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Activity overview
Latest activity by Stacy Areas-
Stacy Areas commented,
Hi Nicole, This issue came up every time a side conversation was created via slack. All channels we use are private channels, but all agents with access to view tickets have the ability to view th...
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Stacy Areas created a post,
Restrict groups from viewing Side Conversations
It's great that we can stop certain groups from starting or replying to side conversation, but it would be great if we could also restrict those groups from viewing these side conversations. We hav...
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Stacy Areas commented,
Currently I am using rich text and would like to move over to markdown. I'm seeing once markdown is enable all preexisting macros are not convert and are messy looking. Is there a way to have this ...