Stacy Areas
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Recent activity by Stacy Areas-
Curious to know if there is any difference in having side conversation enable in agent workspace vs classic setup?
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The issue is that because we are a global team some tickets have internal notes in the language the agent knows and sometimes these tickets are reassigned to someone in another language. What you ...
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Hi Nicole, This issue came up every time a side conversation was created via slack. All channels we use are private channels, but all agents with access to view tickets have the ability to view th...
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Currently I am using rich text and would like to move over to markdown. I'm seeing once markdown is enable all preexisting macros are not convert and are messy looking. Is there a way to have this ...