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Jarl Frode Arntzen

Joined May 13, 2021

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Last activity Oct 04, 2022

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ACTIVITY OVERVIEW

Latest activity by Jarl Frode Arntzen

Jarl Frode Arntzen commented,

CommentEnd-user guide for Help Center

Is there a way to disable or reduce fuzzy search?

We have the same issue here as well as an related issue.

If our customers search for the word "workflow" we get maybe 10 results while if they search for "workflow group" you would expect them to get fewer results where all must contain both words but instead we get 28 results where the articles contain just one of the words. So the search do not work with an implicit AND operator between the search words but instead use implicit OR.

Effectively, this yields our documentation kinda useless and we're currently looking for alternatives to Zendesk Guide.

Please advice.

View comment · Posted Oct 04, 2022 · Jarl Frode Arntzen

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Jarl Frode Arntzen commented,

CommentEnd-user guide for Help Center

Hi, Zendesk.

We now have close to 200 different help articles for various parts of our appilcation. It has recently become more and more difficult to find the correct article and it took us a while to realize that adding more words to the search term does not narrow the search results.

In our system searching for bank yields 6 results while searching for bank account yields 64 (!) results. As we're only half way through documenting our system, this problem will only increase.

Is there a way to switch on the "find multiple words" search variant as default?

Thanks.

View comment · Posted Mar 01, 2022 · Jarl Frode Arntzen

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Jarl Frode Arntzen commented,

CommentBuilding reports

Hi, @... . 

This will be releasing to everyone as soon as the EAP is finished. For more details, or to apply, see https://support.zendesk.com/hc/en-us/community/topics/360001933274

If I follow the link, I just end up on a page that says:
oops
You're not authorized to access this page

What does it take to view this page?

Thanks.

 

View comment · Posted Mar 29, 2021 · Jarl Frode Arntzen

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Jarl Frode Arntzen commented,

CommentTicket basics

@... 

Thanks for the swift response.

So, the pale yellow "Note" sections in the articles has been implemented through manually adding

...
around the relevant text? Or is there some way we can add custom buttons to the editor which allow the writers to insert such custom formatting by simply selecting the text and clicking the relevant button?

I mean, manually adding such html tags is perfectly doable (we already have a custom theme and we have added the relevant CSS), but I'm just wondering if there's a way to make this even more user friendly for my co-workers.

Thanks.

View comment · Posted Jan 21, 2021 · Jarl Frode Arntzen

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Jarl Frode Arntzen commented,

CommentTicket basics

@Nora Mullen

How did you format this article so nicely? Is it just HTML, some WYSIWYG magic or markdown?

View comment · Posted Jan 20, 2021 · Jarl Frode Arntzen

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