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Jarl Frode Arntzen

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Latest activity by Jarl Frode Arntzen
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    Jarl Frode Arntzen commented,

    1. Guide
    2. ...
    3. Guide basics
    4. About help center end user search

    Hi, Zendesk. We now have close to 200 different help articles for various parts of our appilcation. It has recently become more and more difficult to find the correct article and it took us a while...

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    Jarl Frode Arntzen commented,

    1. Explore
    2. ...
    3. Building reports
    4. Metrics and attributes for Zendesk Guide

    Hi, @... .  This will be releasing to everyone as soon as the EAP is finished. For more details, or to apply, see https://support.zendesk.com/hc/en-us/community/topics/360001933274 If I follow th...

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    Jarl Frode Arntzen commented,

    1. Support
    2. ...
    3. Agent guide for Support
    4. Formatting text with Markdown

    @...  Thanks for the swift response. So, the pale yellow "Note" sections in the articles has been implemented through manually adding <div class="note note" > ... </div> around the relevant text? O...

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    Jarl Frode Arntzen commented,

    1. Support
    2. ...
    3. Agent guide for Support
    4. Formatting text with Markdown

    @Nora Mullen How did you format this article so nicely? Is it just HTML, some WYSIWYG magic or markdown?

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