Jarl Frode Arntzen

1. Guide
2. ...
3. End-user guide for Help Center
4. About help center end user search

Is there a way to disable or reduce fuzzy search? We have the same issue here as well as an related issue. If our customers search for the word "workflow" we get maybe 10 results while if they se...

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• Jarl Frode Arntzen
• Created October 04, 2022 10:24
• 3 votes

1. Guide
2. ...
3. End-user guide for Help Center
4. About help center end user search

Hi, Zendesk. We now have close to 200 different help articles for various parts of our appilcation. It has recently become more and more difficult to find the correct article and it took us a while...

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• Jarl Frode Arntzen
• Created March 01, 2022 09:52
• 1 vote

1. Explore
2. ...
3. Building reports
4. Metrics and attributes for Zendesk Guide

Hi, @... .  This will be releasing to everyone as soon as the EAP is finished. For more details, or to apply, see https://support.zendesk.com/hc/en-us/community/topics/360001933274 If I follow th...

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• Jarl Frode Arntzen
• Created March 29, 2021 12:06
• 0 votes

1. Agent guide
2. Ticket basics
3. Formatting text with Markdown

@...  Thanks for the swift response. So, the pale yellow "Note" sections in the articles has been implemented through manually adding <div class="note note" > ... </div> around the relevant text? O...

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• Jarl Frode Arntzen
• Created January 21, 2021 13:47
• 0 votes

1. Agent guide
2. Ticket basics
3. Formatting text with Markdown

@Nora Mullen How did you format this article so nicely? Is it just HTML, some WYSIWYG magic or markdown?

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• Jarl Frode Arntzen
• Created January 20, 2021 11:59
• 0 votes