James Porter

Hi Jake,

We have some large organisations that have multiple products from our group of companies.  Currently we use Brands to categorise our product lines but it would be useful to be able to set up a structure beneath the Organisation to include departments/teams with managers.  I must be honest and say that Taras is correct however - this seems like a solution to a different problem.  Ultimately all we need right now is the ability to add cc's via trigger or automation so that we can loop in a person when needed.  If I could tag a group of people as 'managers' within an Org and then CC the managers group when conditions are met then so much the better... but I could live without that for now.  Your customers are pretty much telling you what they need, why over complicate?

 

Hi, we think it a good idea to restrict merging of tickets from different organizations. Mostly to prevent human error, as one of our agents accidentally merged two tickets from different companies.  An easy mistake when ticket numbers are similar, but sadly for us it meant that details for company A were passed to company B.  We can't see a reason in our business where we would need to merge tickets from different organizations so would like to have a setting that allows us to prevent this - could even be a permissions thing that is blocked at agent level, but allowed by admins?

Thanks

+1