Nathan Cassella
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Total activity53
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Last activity
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Member since
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Following0 users
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Votes15
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Activity overview
Latest activity by Nathan Cassella-
Nathan Cassella commented,
Here's another feature that only half works in Zendesk. This entire company relies on the community to create the workarounds for simple features that should exist from the initial release.
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Nathan Cassella commented,
Is there an update on this? Getting the requestor to input information into the system before getting to an agent would be a godsend and save my team a whole lot of time.
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Nathan Cassella commented,
The last update was in September. This needs to be fixed. I have a triage group that assigns tickets to the general queue in a FIFO, which can be overridden by priority. My agents need to see the S...
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Nathan Cassella commented,
We've been experiencing the same issue that many users have brought up over the last month. All last year when I was my team was working on cleaning up our Guide; we didn't see a captcha once, now ...
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Nathan Cassella commented,
Is there any movement on increasing attachment size? Our customers in specific segments need process documentation specific to them, and like Miguel those documents can get rather large. It wou...
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Nathan Cassella commented,
I'm a little confused by this. It seems you are tailoring this routing for specific tags related to specific customers, which isn't practical for many other customers. What I need to understand is ...
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Nathan Cassella commented,
Barry Neary chat traffic and having messaging enabled are two different things. Our chosen bot (ADA) requires code to be embedded into our guide header; to avoid conflicts, all other bots need to b...
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Nathan Cassella commented,
So this is a joke right? If I decide not to use your messaging platform and work with one of your preferred partner such as Ada using their chatbot I can't benefit from the omnichannel routing? S...
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Nathan Cassella commented,
This is basic functionality. There's no reason this should be pushed back.
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Nathan Cassella commented,
CJ Johnson I agree with you; my main concern is that any dataset that reflects Tickets Created or Solved needs to use the same calculation, which is not the case. So if I am being told to use the D...