Nathan Cassella
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Total activity40
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Last activity
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Activity overview
Latest activity by Nathan Cassella-
Nathan Cassella commented,
We've been experiencing the same issue that many users have brought up over the last month. All last year when I was my team was working on cleaning up our Guide; we didn't see a captcha once, now ...
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Nathan Cassella commented,
Is there any movement on increasing attachment size? Our customers in specific segments need process documentation specific to them, and like Miguel those documents can get rather large. It wou...
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Nathan Cassella commented,
I'm a little confused by this. It seems you are tailoring this routing for specific tags related to specific customers, which isn't practical for many other customers. What I need to understand is ...
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Nathan Cassella commented,
Barry Neary chat traffic and having messaging enabled are two different things. Our chosen bot (ADA) requires code to be embedded into our guide header; to avoid conflicts, all other bots need to b...
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Nathan Cassella commented,
So this is a joke right? If I decide not to use your messaging platform and work with one of your preferred partner such as Ada using their chatbot I can't benefit from the omnichannel routing? S...
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Nathan Cassella commented,
This is basic functionality. There's no reason this should be pushed back.
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Nathan Cassella commented,
CJ Johnson I agree with you; my main concern is that any dataset that reflects Tickets Created or Solved needs to use the same calculation, which is not the case. So if I am being told to use the D...
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Nathan Cassella commented,
Eugene Orman I appreciate you clearing this up. I have a few suggestions going forward: 1. Use the same logic across all datasets when defining Tickets Created and Tickets Solved: Those numbers are...
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Nathan Cassella commented,
Does no one see this as a flaw with the software that says near real-time reporting?
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Nathan Cassella commented,
Lou, The role solution doesn't meet the requirements. In roles, you can limit options but can't wholly limit ticket interaction. The OEM Partner isn't supporting the products with the customer; the...