Nathan Cassella
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Last activity
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Activity overview
Latest activity by Nathan Cassella-
Nathan Cassella commented,
CJ Johnson I agree with you; my main concern is that any dataset that reflects Tickets Created or Solved needs to use the same calculation, which is not the case. So if I am being told to use the D...
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Nathan Cassella commented,
Eugene Orman I appreciate you clearing this up. I have a few suggestions going forward: 1. Use the same logic across all datasets when defining Tickets Created and Tickets Solved: Those numbers are...
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Nathan Cassella commented,
Does no one see this as a flaw with the software that says near real-time reporting?
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Nathan Cassella commented,
Lou, The role solution doesn't meet the requirements. In roles, you can limit options but can't wholly limit ticket interaction. The OEM Partner isn't supporting the products with the customer; the...
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Nathan Cassella created a post,
Viewers outside of the organization
I have several 3rd party partners that need the ability to see tickets related to their products. Right now, it doesn't seem like Explore can accomplish the following items. Share reports (I need ...
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Nathan Cassella commented,
So based on this information, I should expect my dashboards to sync somewhere between 1-3hrs as opposed to Zendesk's published 1hr refresh rate that Zendesk has published in their documentation. Is...
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Nathan Cassella created a post,
Tickets solved metric discrepancy in Updates history Explore dataset
I am a little confused about what I'm looking at in explore. I'm trying to validate the total number of solved tickets per group in my organization. The article I was pointed to suggested that I us...
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Nathan Cassella commented,
I'm running into this issue (after the external address verified their account) I have deleted the user and completely purged them from Zendesk but I am still getting this error. What can I do to f...
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Nathan Cassella commented,
What are the plans to implement this? I have a massive project I am scoping and it would save me a ton of money to have this feature vs paying someone to move all the articles one by one.
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Nathan Cassella commented,
I'm having the same issue Zach is. People that are assigned to tickets are not getting notifications, myself included. The users that are being assigned are members of teams that have edit rights y...