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Rob Silverstone
Joined May 13, 2021
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Last activity May 29, 2024
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Latest activity by Rob Silverstone
Rob Silverstone created a post,
I'd really like to see more metadata about articles on the 'All articles' page. These are the ones that I really miss at the moment:
- Visibility permissions. This would help when articles have lots of different visibilities. Currently, you can only the visibility next to each article on the 'Arrange content' page.
- Views for each article (from Explore). It would be so useful to be able to see this information in the same place that we manage articles.
- Upvote / downvote data. Same as above. Would be much, much easier to have this in one place.
It would also be incredibly useful to be able to export this data to .csv or .xlsx. It would help enormously with things like managing article verification.
Posted Nov 08, 2023 · Rob Silverstone
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Rob Silverstone commented,
Thanks for the update, Katarzyna Karpinska!
View comment · Posted Nov 06, 2023 · Rob Silverstone
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Rob Silverstone commented,
🙌
Might also be useful to search for images that aren't used in any guides and remove in bulk.
View comment · Posted Jun 21, 2023 · Rob Silverstone
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Rob Silverstone commented,
Seconded!
View comment · Posted Jun 20, 2023 · Rob Silverstone
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Rob Silverstone created a post,
There are over 50k images in our image gallery, and they're very hard to find. Here are a few ideas.
- 30,000 images in our image gallery named "mceclip#", the name they were given by default when they were uploaded. If we could rename them, we'd be able to search for them more easily and to check whether a version of the image we need already exists.
- Being able to filter by section, category or article.
- Being able to easily check for and tidy up duplicate images. This would let us make sure that we're reusing more than one version of an image. That can happen when a content writer doesn't realise that a version of the image already exists. It's also happened a lot in the past because of the problem with copying images between guides of different visibility settings. Our solution was to upload images into each guide individually. So if 50 guides use the same image, we have 50 versions of that image. It may be useful for us (and save you a lot of disk space) to have a tool that lets us remove duplicates.
Posted Jun 20, 2023 · Rob Silverstone
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Rob Silverstone created a post,
There are often sections which need to be in more than one place. For example, say you've a few products, A, B and C, and you've created a section for each. Now you want to create troubleshooting content. Where do you put it?
Some customers will look for a troubleshooting section on the homepage, and then go into a sub-section for the relevant product. And others will go to the product first and then look for the troubleshooting sub-section.
Both approaches are meaningful and common. But they're mutually exclusive, and no matter how you frame things you'll be confusing or disadvantaging some of your customers.
In other words, you need to put the troubleshooting sections in two places.
This applies to lots more things. For example, there's a lot of things you do when you're onboarding / getting started that you may also want to do later as well. But at that point you may not think to look in the 'get started' section. It would be good to put a section or sub-section of the 'getting started' content in multiple places.
So: at the moment you can't dual-locate sections. This creates inflexible structures which don't work for all customers. So it would be awesome to be able to dual-locate sections.
Edited Sep 21, 2022 · Rob Silverstone
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Rob Silverstone created a post,
Currently, visibilities and management permissions have no link. In other words:
- If someone has edit permission they can create content for any visibility
- If someone has publish permissions they can publish to any visibility
That's annoying because writers often select the wrong visibility permission.
I'd like to give lots of teams the ability to publish content that's visible to their area alone. That would roll Guide out across the organisation really effectively.
But I can't, because I can't trust people will publish things to the right audience.
So I'd like to restrict who can publish to which visibility.
Edited Jul 18, 2022 · Rob Silverstone
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Rob Silverstone created a post,
In the current behaviour, if you set the order of articles in a section to be manual, then any new article you create appears at the top of the articles in the section.
This is very annoying. The first article in a section is usually created early and set in stone -- often titled something like "Get started with ..."
I can't think of a time ever when I've created a new article and wanted it to come at the top.
It's particularly annoying because non-admins can't change the order of articles. So every time they create a new article they corrupt the order of their content.
I would like to be able to select the default behaviour: whether an article should appear at the top or the bottom.
Edited Jul 06, 2022 · Rob Silverstone
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Rob Silverstone created a post,
I want non-admin users to have the ability to arrange their own articles.
Currently, only admins can rearrange the order of articles in sections. That's frustrating because I'm trying to scale the help centre across my organisation, which involves having hundreds of content writers. Ordering your articles is a fundamental part of managing your content, but none of them can do it -- they all have to go through me.
Without this ability we're seeing a lot of extra friction, jumbled content -- and a frustrated userbase. And that pushes people towards trying solutions that give them more freedom like Confluence, SharePoint etc.
Posted Jun 13, 2022 · Rob Silverstone
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Rob Silverstone created a post,
The Revisions feature in Guide articles is not available to Light agents – even if they have publishing access over that guide.
That means that an editor with the Staff role can access Revisions, but a publisher with the Light agent role can't.
This is daft.
There should be one set of permissions that governs what users can and can't do with articles.
Posted Apr 26, 2022 · Rob Silverstone
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