Rob Silverstone

1. Community
2. Feedback - Help Center (Guide)
3. Agents with Editor Permissions should be able to see Article Settings

Totally agreed with the above. The current permissioning leads to a lot of extra communication and effort -- and particularly around attachments.

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• Rob Silverstone
• Created April 21, 2022 13:56
• 3 votes

1. Explore
2. ...
3. Building reports
4. Metrics and attributes for Zendesk Guide

Explore's saying one of my articles has 750 votes for 500 views 🤷 Those don't seem trustworthy stats

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• Rob Silverstone
• Created February 18, 2021 15:47
• 1 vote

1. Explore
2. ...
3. Building reports
4. Metrics and attributes for Zendesk Guide

You can calculate upvotes using net votes and total votes: If Total Votes = upvotes + downvotes, and Net Votes = upvotes - downvotes, then Upvotes = (Total Votes + Net Votes) / 2 and Downvotes = (T...

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• Rob Silverstone
• Created February 18, 2021 15:24
• 1 vote