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Ibrahim Aqqad

Joined May 13, 2021

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Last activity Mar 21, 2024

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ACTIVITY OVERVIEW

Latest activity by Ibrahim Aqqad

Ibrahim Aqqad commented,

Community comment Feedback - Ticketing system (Support)

Amisha Sharma we are a few days away from March 2024. can you please confirm if these improvements are going to be available in march 

View comment · Posted Feb 28, 2024 · Ibrahim Aqqad

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Ibrahim Aqqad commented,

CommentTicket automation and collaboration

Simon Blouner i 100% agree with you . it would be great if the summary includes the ide conversations and internal notes  

View comment · Posted Aug 10, 2023 · Ibrahim Aqqad

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Ibrahim Aqqad commented,

CommentEnd-user guide for Help Center

Gorka Cardona-Lauridsen is there a reason why custom fields data for solved tickets over a certain age are blank. i would expect the product column to show Intake and Time as a value 

 

View comment · Posted May 17, 2023 · Ibrahim Aqqad

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Ibrahim Aqqad commented,

Community comment Feedback - Ticketing system (Support)

i would like to add my Vote to having this feature.  it will provide visibility to managers and ticket assignment  

View comment · Posted Mar 04, 2022 · Ibrahim Aqqad

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Ibrahim Aqqad commented,

Community comment Feedback - Ticketing system (Support)

up voting this request 

View comment · Posted Jun 05, 2021 · Ibrahim Aqqad

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Ibrahim Aqqad commented,

Community comment Feedback - Ticketing system (Support)

this all comes down to the ability of updating closed tickets. i am sure this is a prerequisite to be able to then redact information. here is a link to the ability to update closed tickets feature request so people can upvote 

https://support.zendesk.com/hc/en-us/community/posts/360034870553-Feature-Request-Ability-to-edit-closed-tickets

View comment · Posted Jun 05, 2021 · Ibrahim Aqqad

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Ibrahim Aqqad commented,

Community comment Feedback - Ticketing system (Support)

adding my vote to this 

View comment · Posted Jun 05, 2021 · Ibrahim Aqqad

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Ibrahim Aqqad commented,

Community comment Feedback - Ticketing system (Support)

at least make this possible Via API. it should be straight forward to implement this via API

View comment · Posted Jun 05, 2021 · Ibrahim Aqqad

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