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Stephen Howells
Joined May 16, 2021
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Last activity Oct 22, 2021
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Latest activity by Stephen Howells
Stephen Howells created a post,
I really need an easy way to convert forum posts in the community to tickets, or to alert agents when a post has gone un-answered for a certain amount of time. Right now there isn't a method in place to determine whether or not a post has been answered and then fire some sort of trigger action from that not being answered. I know you can get email updates for any new posts by following the thread but i would like something centralised within our ZenDesk account as our support agents cannot always monitor the community posts throughout the day.
Anyone have any ideas or work-arounds?
Posted Feb 03, 2015 · Stephen Howells
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