Asger Andersen

Thanks Matt Taylor; now I see it. We're on V1. That explains it. Thanks a lot for your help

Matt Taylor I'm seeing the below; no mention of Template API, so maybe that's our issue

Matt Taylor ah understood, no worries. I'm not sure, I'd guess we are not. Where can I see that? 

Matt Taylor we only have one form and we are on the Professional support plan

Hi

I'm facing an issue setting this up.

When following the link in an authenticated state (ie. being logged in as help center admin) I get the following error: 

Invalid parameter: ticket_id must be an integer from lotus_bootstrap/ticket

When I try my link from an incognito/non-authenticated tab, I'm directed to the login screen instead of the filled ticket form, and if I mimic an end-user login, I get the following error:

Request not found. You do not have access to request #0. It may have been solved or deleted.

My link format is:

https://wexervirtual.zendesk.com/hc/en-us/requests/new
&tf_subject=Request to delete user account
&tf_114103530114=Client name X
&tf_description=I would like to request that my personal data be deleted