Ken Taylor
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Total activity17
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Last activity
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Activity overview
Latest activity by Ken Taylor-
Ken Taylor commented,
Yes, creating a half-dozen more views to keep track of, on top of the dozen or so we already have, would *work* in a technically-functional but inefficient way. But why should we have to drag ours...
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Ken Taylor commented,
It's not as clear cut as that - we have staff at many different levels of knowledge. There are indeed classes of tickets that can and should be escalated, but it takes awhile even to reach the poi...
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Ken Taylor commented,
Here is a use case for pagination. Our company has a rather complex product and an extremely wide range of users, from newbies to power-user veterans. Email is our primary support mode, all of whi...
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Ken Taylor commented,
Salvador Vazquez stated: "We want to make sure our product scales and performs consistently for all customers, and some of the improvements we have made in order to improve performance and reliabil...
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Ken Taylor commented,
Yes, this is absolutely mad. I hate to be excessively harsh, but I really feel like we'd be better off if you just sacked all the ZD devs. For at least the last year, every single change made has...
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Ken Taylor commented,
@Bruce you say you have not switched to Agent workspace, how did you accomplish that? ZD has force-switched us twice now, and I didn't know there was a way to stay in the old workspace?
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Ken Taylor commented,
Oh geez, didn't even notice the "tabs are now showing the requester instead of the subject" change. Who came up with that gem? The vast majority of the time that multiple tickets are open at once...
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Ken Taylor commented,
Yes, we have the same issue. We'd also need the ability to split several ticket comments into separate requests.