
Ken Taylor
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Recent activity by Ken Taylor-
@Bruce you say you have not switched to Agent workspace, how did you accomplish that? ZD has force-switched us twice now, and I didn't know there was a way to stay in the old workspace?
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Oh geez, didn't even notice the "tabs are now showing the requester instead of the subject" change. Who came up with that gem? The vast majority of the time that multiple tickets are open at once...
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Yes, we have the same issue. We'd also need the ability to split several ticket comments into separate requests.