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Michael Shillingford

Joined May 16, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Michael Shillingford

Michael Shillingford commented,

Community comment Feedback - Community Forums (Gather)

@... not as far as I know. If you find one, let me know - I'm desperate to change them!

View comment · Posted Jun 24, 2021 · Michael Shillingford

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Michael Shillingford commented,

Community comment Q&A - Help center and community

Thanks both,

I've invested 5 hours trying to make this work but I can't learn Python from scratch just to get a list of who my community members are. This stuff should be native, it's the most basic need for a community platform - I just want a list of who is using my community. It shouldn't be this difficult. 

View comment · Posted May 19, 2021 · Michael Shillingford

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Michael Shillingford commented,

Community comment Q&A - Help center and community

Hi @... just tested this one out. The request returns the .csv file as expected, however the file contains user id's instead of user names. Is there anyway to modify the script so that the name of the user is fetched instead of their ID?

View comment · Posted Apr 23, 2021 · Michael Shillingford

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Michael Shillingford commented,

Community comment Q&A - Help center and community

Oooh thank you @... - I'll check that out and report back!

View comment · Posted Apr 23, 2021 · Michael Shillingford

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Michael Shillingford commented,

Community comment Feedback - Community Forums (Gather)

Just to back this one up - Salesforce's community allows you to tag contacts even if they haven't made a post yet. It's up to us as community managers to ensure that the privacy issues are covered in our privacy notices. 

View comment · Posted Apr 22, 2021 · Michael Shillingford

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Michael Shillingford commented,

Community comment Q&A - Help center and community

Hi @... - have you checked the moderation activities screen in Guide Admin? 

View comment · Posted Apr 22, 2021 · Michael Shillingford

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Michael Shillingford created a post,

Post Q&A - Help center and community

Hey everyone,

Super basic question - how do I get a list of everyone who has made a contribution to the community?

Posted Apr 20, 2021 · Michael Shillingford

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Michael Shillingford commented,

Community comment Feedback - Community Forums (Gather)

- or do not include response into notification email, so the users will be forced to get to community post to see the answer, and then will replay on the comunity

This option is definitely my preference. When members respond via email, it can include their email signature - which often contains sensitive data which we don't want posted in our community. I'd much rather they came and took part natively, even if the experience requires an extra click.

View comment · Posted Apr 09, 2021 · Michael Shillingford

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Michael Shillingford created a post,

Post Feedback - Community Forums (Gather)

Hi all,

Currently, the only options available to community members for notifications are:

  • New Posts
  • New Posts and Comments

In many cases, the New Posts option will be really, really annoying for members on a busy topic - so they end up unsubscribing. 

Can we add the option for a weekly digest. Salesforce do this really well, you get a once weekly email (the send time of which can be customised) highlighting the most popular / engaged activity in that topic this week.

It would also be excellent to go above and beyond to automate the sending of a community newsletter to members - doing the same thing as the weekly digest, but for all topics, should the member choose to sign up to it.

Cheers!

Posted Apr 09, 2021 · Michael Shillingford

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Michael Shillingford commented,

Community comment Feedback - Community Forums (Gather)

+1 to this. 

View comment · Posted Apr 09, 2021 · Michael Shillingford

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