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Dr Chris Horne  CEng FIET's Avatar

Dr Chris Horne CEng FIET

Joined May 16, 2021

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Last activity Jun 22, 2022

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ACTIVITY OVERVIEW

Latest activity by Dr Chris Horne CEng FIET

Dr Chris Horne CEng FIET commented,

Community comment Q&A - AI and automation

Apologies for posting this here, but I'm struggling to find the right place.
In the Web Widget the customer can type free text and then the AI tries to present some relevant articles

In the Bot, everything seems to much more rigidly defined - so no option for the customer to enter free text at any point, or for the AI to help present suitable answers.

Also - when I transfer to an agent what I really want to do is present one of the forms I've developed for the support pages and use these in the ticket - or at least have the option to enter some free text and perhaps upload some photos.  

To be honest the bot is disappointing.
However, when I use the bot on this community page it behaves much more like I want it to

View comment · Posted Apr 01, 2022 · Dr Chris Horne CEng FIET

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Dr Chris Horne CEng FIET commented,

CommentSetting up Talk

Hi - I'm trying to add a new number to our Talk package, but can't find the Lines tab on the Talk - Admin page.

View comment · Posted Apr 29, 2021 · Dr Chris Horne CEng FIET

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