
Jen Ma
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Total activity27
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Last activity
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Member since
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Following0 users
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Votes3
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Activity overview
Latest activity by Jen Ma-
Jen Ma commented,
Hi! I was wondering has this feature being released yet or is still only EAP.
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Jen Ma commented,
Hello! Is there a way to set up a trigger to send a follow-up message if the side conversation has been replied to within 24 - 72 hours? Thank you.
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Jen Ma commented,
Hello Cheeny, I have set up a total of 5 help centers already that is available to everyone and they work as expected. I do not receive any errors when submitting a form on these help centers. I am...
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Jen Ma commented,
Hi Dave, I have a unique situation. I have over 5 brands in my Zendesk environment. The 5 brands are accessible to anyone. It is set up that way under the end-user general setting. Now I have two ...
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Jen Ma commented,
I would like to remove the sign-up option on the sign-in page (highlighted in the screenshot. We are using this help center for internal use only. We do not want anyone to have the ability to sign ...
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Jen Ma commented,
@... - Thank you for your help! I added it to the agent signature block under the brand and it showed up in the ticket, but it didn't show up in gmail. Can you tell me why? The file size is 15.3 kB...
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Jen Ma commented,
@... Thank you for the suggestion, however, we are not looking to purchase an app to solve this issue. We would like to do it natively in Zendesk.
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Jen Ma commented,
Hello! We have enterprise support and we are looking to customize our agent signature. We have multi-brand enabled as well. We would like to add each brand logo to the agent's signature. If our log...
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Jen Ma commented,
Thank you Dwight! Thank you for the quick response! I reviewed the article and also the syncing data from Zendesk to Saleforce. I noticed that the article only talks about how to sync Zendesk data ...
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Jen Ma commented,
Is it possible to map Zendesk tickets to custom objects in Salesforce using the Zendesk Saleforce native app?