Jen Ma

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Reusing content with content blocks

Hi! I was wondering has this feature being released yet or is still only EAP.

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• Jen Ma
• Created November 17, 2021 21:39
• 0 votes

1. Objects and rules
2. ...
3. Workflows
4. Setting up triggers for side conversations

Hello! Is there a way to set up a trigger to send a follow-up message if the side conversation has been replied to within 24 - 72 hours? Thank you. 

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• Jen Ma
• Created November 05, 2021 19:29
• 0 votes

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Restricting help center access to signed-in end-users

Hello Cheeny, I have set up a total of 5 help centers already that is available to everyone and they work as expected. I do not receive any errors when submitting a form on these help centers. I am...

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• Jen Ma
• Created October 18, 2021 19:57
• 0 votes

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Restricting help center access to signed-in end-users

Hi Dave, I have a unique situation. I have over 5 brands in my Zendesk environment. The 5 brands are accessible to anyone. It is set up that way under the end-user general setting.  Now I have two ...

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• Jen Ma
• Created October 18, 2021 09:15
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. CSS branding not applied to sign in page (Help Center)

I would like to remove the sign-up option on the sign-in page (highlighted in the screenshot. We are using this help center for internal use only. We do not want anyone to have the ability to sign ...

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• Jen Ma
• Created October 18, 2021 01:51
• 1 vote

1. Agent guide
2. Customer management and profiles
3. Adding an agent signature to ticket email notifications

@... - Thank you for your help! I added it to the agent signature block under the brand and it showed up in the ticket, but it didn't show up in gmail. Can you tell me why? The file size is 15.3 kB...

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• Jen Ma
• Created October 15, 2021 10:08
• 0 votes

1. Agent guide
2. Customer management and profiles
3. Adding an agent signature to ticket email notifications

@... Thank you for the suggestion, however, we are not looking to purchase an app to solve this issue. We would like to do it natively in Zendesk.

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• Jen Ma
• Created October 15, 2021 09:56
• 0 votes

1. Agent guide
2. Customer management and profiles
3. Adding an agent signature to ticket email notifications

Hello! We have enterprise support and we are looking to customize our agent signature. We have multi-brand enabled as well. We would like to add each brand logo to the agent's signature. If our log...

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• Jen Ma
• Created October 07, 2021 05:24
• 0 votes

1. Apps and integrations
2. ...
3. Salesforce integration
4. Setting up the Zendesk for Salesforce integration

Thank you Dwight! Thank you for the quick response! I reviewed the article and also the syncing data from Zendesk to Saleforce. I noticed that the article only talks about how to sync Zendesk data ...

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• Jen Ma
• Created June 11, 2021 21:34
• 0 votes

1. Apps and integrations
2. ...
3. Salesforce integration
4. Setting up the Zendesk for Salesforce integration

Is it possible to map Zendesk tickets to custom objects in Salesforce using the Zendesk Saleforce native app? 

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• Jen Ma
• Created June 11, 2021 20:29
• 0 votes