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Jen K.

Joined May 16, 2021

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Last activity Dec 06, 2022

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ACTIVITY OVERVIEW

Latest activity by Jen K.

Jen K. commented,

Community comment Feedback - Chat and Messaging (Chat)

+1 to Ria Harris comment of a year ago re: inability to set up an automated trigger to set the subject of chat tickets to something other than "Conversation with Visitor XXX." Have there been any updates to this Dave Dyson (gmail)? Thank you.

View comment · Posted Dec 06, 2022 · Jen K.

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Jen K. commented,

CommentSetting up and using Text

What condition/action needs to be added to the trigger, so that the end-user doesn't repeatedly receive the auto-reply message in a text conversation? 

https://share.getcloudapp.com/E0uKAo58

View comment · Edited Nov 04, 2021 · Jen K.

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Jen K. commented,

CommentExplore recipes

Hi @...: Could you point me towards what custom inputs to select in "display format" to get the exact AHT to display https://share.getcloudapp.com/4gun6jxw?

View comment · Posted Jul 26, 2021 · Jen K.

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Jen K. commented,

CommentExplore recipes

Hi, "Avg Ticket Handling time (min)" rounds to the nearest minute on the graph. How do I view the exact handle time? For example, our handle time in mins for June is not 6, according to the graph, it's less than 6.

View comment · Posted Jul 09, 2021 · Jen K.

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Jen K. commented,

CommentSetting up Agent Workspace

Hi team, is there a way to enable the agent workspace for just one group, and not others?

View comment · Posted Apr 30, 2021 · Jen K.

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